Contact Center Software Trends for 2020 – Helping Contact Centers Serve Customers Better
Hodusoft
NOVEMBER 13, 2019
With WebRTC and cloud-hosted contact center solutions, you can simply use your smartphones and you need not even have a regular office to start with. It gains more ground in 2010, especially in helping with big data analysis. It plays a key role in agent and customer side operations as well as in analytics.
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