Call Experts

JULY 27, 2023

At Call Experts, we routinely hit industry standards and have even received Platinum certification from our industry partner ATSI. In this blog, we will explore how contact centers have transformed the industry and discuss the key metrics that should be tracked to ensure continued customer satisfaction.

Call Center 52

Call Center Customer Service Multichannel Abandon rate 52

Hodusoft

JULY 16, 2021

The agents in a call center are known as customer service representatives, who handle customer inquiries, provide technical support and address customer service issues. HoduSoft offers both products under the brand name HoduCC, which incorporates a host of features and advanced techniques used in the industry. Auto dialer .

Contact center software 52

Contact center software Contact Center Call Center Interactive Voice Response 52

Callminer

AUGUST 1, 2017

With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. And if done through an app (such as the bank’s mobile banking app), the voice recognition can also be tied to the device ID of the user. Jeff Toister. He also owns and operates Toister Performance Solutions, Inc.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334