Analytics Average Handle Time Document Gamification 
Fonolo
MAY 17, 2017
Adding skills-based routing to your ACD could radically improve first-call resolution metrics, as well as CSat and average handle time. It’s the software that connects the telephone lines to the computer so that agents can handle inbound and outbound calls without physically using the phone. Gamification.
TechSee
JUNE 25, 2019
Companies can use biometrics to verify warranties, ensuring that customers receive service for their devices without requiring them to save receipts or warranty documentation. Emotion analytics. Emotion analytics analyzes an individual’s verbal and non-verbal communication in order to understand their mood or attitude.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Noble Systems
JANUARY 30, 2019
Leverage Gamification for Soft Skills Development. Effective agent training and coaching have been a top priority for contact centers for a long time. Much of it has been focused on performance metrics such as average handle time, speed to answer, after call work and first call resolution. Learn more.
UJET
NOVEMBER 3, 2020
Without AI and smart automations, contact center agents are responsible for an array of tedious tasks and ACW (after call work) that drive up your AHT (average handle time) and kill your efficiency. And this is good for two reasons: Gamification keeps your agents more engaged in the training program.
UJET
NOVEMBER 3, 2020
Without AI and smart automations, contact center agents are responsible for an array of tedious tasks and ACW (after call work) that drive up your AHT (average handle time) and kill your efficiency. And this is good for two reasons: Gamification keeps your agents more engaged in the training program.
Noble Systems
JANUARY 30, 2019
Leverage Gamification for Soft Skills Development. Effective agent training and coaching have been a top priority for contact centers for a long time. Much of it has been focused on performance metrics such as average handle time, speed to answer, after call work and first call resolution. Learn more.
Enghouse Interactive
FEBRUARY 9, 2021
This reduces unsuccessful transfers, time in queue and average handle times (AHT). Agent Analytics (28.4% now) with dispersed contact centers and remote agents becoming the norm, providing timely agent support is one of the most significant hurdles for supervisors. Personalization (25.8% planned, 52.9%
Expert insights. Personalized for you.
70 
Let's personalize your content