Analytics Average Handle Time Chatbots Inbound sales 
Global Response
JANUARY 23, 2023
Increase our inbound sales leads in 2023.” Increase our inbound sales leads by 30% in Q1 compared to Q1 of 2022.” You should also set goals around specific actions that will impact CSAT, for example, improving FCR rates or reducing average time in queue. Further, make sure your goals are actually attainable.
Select VoiceCom Blog
JULY 11, 2022
Inbound sales Inbound call centre agents aren’t only there to help existing customers. Automated answering services or chatbots can typically answer these inquiries. These tools allow callers to avoid waiting for an agent, ensuring a quicker response time. They can also potentially close new ones.
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