Analytics APIs Interactive Voice Response Schedule adherence 
Noble Systems
JUNE 27, 2019
Inbound interactive voice response (IVR) can provide account information, payment options and responses to frequently asked questions. Outbound IVR can provide personalized messages, administer surveys and other research. Advanced analytics. Artificial intelligence (AI) and machine learning (ML).
Babelforce
NOVEMBER 30, 2022
Do you know your DTMF IVRs from your ACDs? Usefully calculating and interpreting ATA depends on whether or the contact center uses an IVR system – this is complicated by the fact that customer can either hang up from frustration, or because the IVR answered their query. This does not include time spent navigating an IVR system.
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