AWS Machine Learning

FEBRUARY 6, 2023

To support WaFd’s vision, Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly. Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly.

Cloud contact 67

Cloud contact Self service Contact Center Virtual Agent 67

3CLogic

AUGUST 18, 2020

Designed to complement what already exists, advanced features often include configurable call recording, virtual agent monitoring, drag-and-drop call flow (IVR) designers, Skills-based Routing, Self-service options, call transcription, API-driven CRM integrations, and integrated reporting & analytics – all designed to streamline the daily administration (..)

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

JustCall

APRIL 5, 2023

Monitor, whisper, or barge – Monitor live agent calls and provide help through whispers or by joining the call in real-time. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. You can also message through WhatsApp.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

MARCH 23, 2023

Further, JustCall has integrated data analytics tools to provide comprehensive analytics on demand, including call abandonment rate and customer satisfaction scores. This data benefits companies looking to measure their call center agents’ performance.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52