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Enterprises can increase productivity and streamline activities by enabling agents with basic but embedded CRM telephony capabilities, including Automatic CRM Screen-pops, Click-to-call and Automated CallLogging. What’s the downside to a fully hosted cloud callcentersolution?
Call recording – Record inbound and outbound calls for monitoring and archives. Whiteboarding – Use whiteboards during video calls. Real-time analytics – The platform delivers real-time communication and performance analytics. magicJack does not have a monthly plan.
Our first Predictive Customer Analytics application, Customer Sentiment Score, gives callcenter managers a 360 degree view of customer happiness based on inputs from the customer, the agent and other external factors. Get a trial of our callcentersolution and become a part of the customer communication revolution!
Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. It allows you to get real-time conversational insights and shortens agents’ learning curves with AI-based scores and analytics. Sales dialer – Deliver calls using an automated dialer.
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