Analytics APIs Calibration Wait times 
pindrop
OCTOBER 21, 2021
Call volumes spiked and call wait times lengthened as frustrated customers searched for a better way to engage with businesses. Goal: Leverage AI, smart workflow management tools and analytics to unburden agents. Digital channels became more important and prevalent as a way for customers to reach out to businesses.
JustCall
APRIL 5, 2023
Some of these include: AdaAgent Assist, Airkit Assist, Hub Auto, Reach, Balto, Calabrio, PCI Pan Digital Agent Assist, Pypestream, Verint, Zingtree, Talkdesk also offers API access for all plans. Comprehensive Reports and Analytics Sure, Talkdesk promises a world of reports and analytics – most of these being generated in real-time.
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