Analytics Answering services Coaching White Paper 
Callminer
FEBRUARY 4, 2021
More effectively identifying and managing customer vulnerability isn’t just a benefit for consumers, companies that can successfully support vulnerable customers deliver better customer service and improve customer retention and loyalty. Coaching needs to happen in real time from management. John Cho is the Founder of My Pet Child. “To
Callminer
MARCH 6, 2020
Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Here are my go-to customer service interview questions for managers…”. Michael Mancinone. peoplogica.
Callminer
MARCH 6, 2020
Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Here are my go-to customer service interview questions for managers…”. Michael Mancinone. peoplogica.
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