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The Comprehensive Guide to Assessing the Average Talk Time Metric in Call Centers

NobelBiz

The Importance of “Talk” Metric Analysis Effective analysis of the “Talk” metric offers a multitude of benefits for call centers. Predictive Analysis By studying patterns in “Talk” times, predictions can be made about future call durations and required resources. But that’s not all.

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10 Tips To Improve Your Outbound Calls Strategy

CrazyCall

What is an outbound call? An outbound call is initiated by a call center agent to a customer on behalf of either the call center or the client. Typically, outbound calls are used in telemarketing, sales or fundraising. Outbound calling doesn’t have to be scary or anxiety-provoking.