Analysis Complaint resolution Customer centricity Customer effort 
ClearAction
DECEMBER 14, 2017
Net promoter score (NPS) — a way of summarizing voice of the customer: percent who would recommend a brand minus percent who would not. Customer intelligence — integration, mining, and analysis of customer data. Customer experience improvement — process-wide problem resolution and prevention.
ClearAction
DECEMBER 14, 2017
Net promoter score (NPS) — a way of summarizing voice of the customer: percent who would recommend a brand minus percent who would not. Customer intelligence — integration, mining, and analysis of customer data. Customer experience improvement — process-wide problem resolution and prevention.
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