Analysis Average Handle Time call center solutions Technical Support 
NobelBiz
JANUARY 16, 2024
Technical support campaigns require expertise in troubleshooting and resolving various issues. Effective lead management is crucial, including capturing and nurturing leads, scheduling follow-up communication, and providing timely information. This iterative approach helps in fine-tuning strategies for better results.
Callminer
AUGUST 1, 2017
Average handling times (AHT) increase. So much of contact center efficiency hinges on using the right technology. It’s crucial that contact centers implement a tool that pulls in all of the necessary portals and processes into one simplified platform. Here are eight good practices a contact center should have: 1.
Expert insights. Personalized for you.
52 
Let's personalize your content