Analysis Automatic Callback Interactive Voice Response Wait times 
JustCall
MARCH 7, 2023
Contact centers can use machine learning as a predictive analysis tool to forecast future calls, sales, employee satisfaction, etc. For instance, it can suggest your knowledge base content to your agents so they can provide more accurate information to customers and reduce wait time.
NobelBiz
AUGUST 2, 2022
For inbound campaigns, it reflects the proportion of calls presented where the caller abandons the call due to excessive waiting time or a discouraging IVR. IVR – Interactive Voice Response Businesses should invest in good Interactive Voice Response (IVR ) to reduce wait times.
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