Airlines Banking Multichannel Self service 
Eptica
JUNE 3, 2016
This means brands need to look at how they resource contact centers to cope with different patterns of user behavior – for example if you are an airline you need to be able to deal with customers 24×7, on their channel of choice. Use mobile capabilities Mobile devices offer brands a range of new ways to interact with consumers.
VocalCom
APRIL 9, 2018
Make self-service more efficient. Customers can save time when they use self-service, but only if processes are truly optimized. AI can make self-service work seamlessly by helping customers complete simple tasks. Many industries also use AI to keep customers informed in ways that save them time and effort.
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VocalCom
OCTOBER 22, 2018
For example, retail brands may send information about holiday sales events and offer special services such as gift wrapping. Airlines might send information about upcoming flights and offer early check-in. Banks may also send monthly reminders about payments. Make your self-service spectacular.
JustCall
APRIL 6, 2023
Discover how industry pioneers like Singapore Airlines, Disney, and more have leveraged this innovative approach to establish themselves as leaders in their respective fields and become the best omnichannel examples. Omnichannel marketing integrates multiple channels into one seamless experience, unlike multichannel marketing.
Comm100
AUGUST 23, 2018
The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018. Multichannel” and “omnichannel” have been buzzwords for years now. Chatbots can be used to deliver exceptional customer service in many ways. Who is doing this right?
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