Remove Airlines Remove Average Handle Time Remove Customer effort Remove Wait times
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3 Best Practices for Travel and Hospitality brands to thrive in the new normal

Interactions

Hotels, airlines, and tourist destinations are currently preparing for this resurgence– without actually knowing the volume that it will bring. . Or should hotels and airlines continue to be cautious? Reduce Employee Effort. Agent experience is directly correlated with customer experience.

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Customer Service KPI Metrics: Everything You Need to Know in 2023, Explained

Netomi

Customer Effort Score (CES). Minimizing disruption in a person’s life and requiring minimal effort on their part are the cornerstones of good customer service. CES measures how much effort your customer had to put in to resolving a particular issue or answering a specific question. Angry Customers.

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