Customer Engagement Center Capabilities: Agent Empowerment and Engagement
Aspect
JULY 11, 2017
According to Aspect’s Agent Engagement Survey, 78% of customer service reps who feel engaged are satisfied at their job, a full 16 points higher than the average and a whopping 54 points higher than those agents who don’t feel engaged. Full multi-session, omni-channel support on popular web browsers and on all client devices.
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