Agent Empowerment industry standards Self service Technology 
Calltools
APRIL 3, 2024
Technology and customer expectations have changed a lot over the last few years. It’s very difficult to remain competitive until you have managers, agents, tools, and strategies working together to improve every customer’s experience. This lets customers handle their own needs while your agents tackle more demanding issues.
Callminer
AUGUST 1, 2017
Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. Higher Ed Growth (HEG) is a full-service marketing agency specializing in post-secondary education. Customer service diminishes. Too many portals…”.
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