Agent Empowerment Groups industry standards Interactive Voice Response 
Calltools
APRIL 3, 2024
This lets customers handle their own needs while your agents tackle more demanding issues. Your call center can use interactive voice response (IVR) technology to make self-service even more convenient. With IVR, callers can say what they want to accomplish instead of sitting through a list of service options.
Callminer
AUGUST 1, 2017
Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely.
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