Global Response
MARCH 26, 2024
Yet many companies struggle with low first call resolution (FCR) rates. Strategies for improving first call resolution The good news is you’re not alone. Companies are constantly working to improve their first call resolution rates. Do your agents need a bit more training?
JustCall
MARCH 9, 2023
Did you know that 70% of customers that had their issues solved favourably in the first call would be willing to return to your business for repeat purchases? Let’s take a look at the top 10 inbound call center software that can help your business get all its metrics in the right place.
Callminer
AUGUST 1, 2017
Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely.
Expert insights. Personalized for you.
62 
Let's personalize your content