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Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

TechSee

MARCH 7, 2019

With this in mind, Gartner’s “ How CEC Agents Could Benefit From Having a Digital Buddy ,” recommends that contact centers invest in technology strategies that not only drive operational performance, but that boost agent engagement and satisfaction. Today’s limited Virtual Employee Assistants. Team-based models.

Gamification 104
Gamification Contact Center Agent Empowerment Self service 104
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Celebrating the Successes and Achievements of Calabrio Customers

Calabrio

OCTOBER 15, 2019

The ONE Awards celebrate customers finding innovative ways to meet growing customer and workforce demands, improve employee engagement and satisfaction, and ultimately enrich human interactions with their brand. THE ONE AWARDS WINNERS. The Leader – Idaho Central Credit Union.

Agent Empowerment 16
Agent Empowerment Technical Support Analytics Gamification 16
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