Noble Systems

JANUARY 29, 2019

Streamlined desktops up-to-date technology are important, but so are workforce development, training and professional education. Next steps: get details on the latest tools contact centers are using to improve the agent desktop experience and more essential elements of a modern contact center.

Agent Empowerment 58

Agent Empowerment Contact Center Customer centricity Surveys 58

Noble Systems

JANUARY 29, 2019

Streamlined desktops up-to-date technology are important, but so are workforce development, training and professional education. Next steps: get details on the latest tools contact centers are using to improve the agent desktop experience and more essential elements of a modern contact center.

Agent Empowerment 47

Agent Empowerment Contact Center Customer centricity Surveys 47

SharpenCX

JUNE 30, 2021

Project 3: Support Your Agents Professionally and Personally. Consider your third major project a catch-all project to boost agent empowerment and engagement in your contact center. Listen well, offer educational tools, and provide space for employees to learn and grow alongside one another. Read More ].

Customer Service 67

Customer Service Coaching Contact Center Agent Empowerment 67

Callminer

AUGUST 1, 2017

Higher Ed Growth (HEG) is a full-service marketing agency specializing in post-secondary education. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. In return, the customer experience will improve and the agent frustration will be reduced.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334