article thumbnail

Agent Empowerment: Putting Firstline Employees First in the Contact Center

Noble Systems

Streamlined desktops up-to-date technology are important, but so are workforce development, training and professional education. Next steps: get details on the latest tools contact centers are using to improve the agent desktop experience and more essential elements of a modern contact center.

article thumbnail

Agent Empowerment: Putting Firstline Employees First in the Contact Center

Noble Systems

Streamlined desktops up-to-date technology are important, but so are workforce development, training and professional education. Next steps: get details on the latest tools contact centers are using to improve the agent desktop experience and more essential elements of a modern contact center.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

3 Projects to Help You Deliver Good Customer Service Daily (+ Resources)

SharpenCX

Project 3: Support Your Agents Professionally and Personally. Consider your third major project a catch-all project to boost agent empowerment and engagement in your contact center. Listen well, offer educational tools, and provide space for employees to learn and grow alongside one another. Read More ].

article thumbnail

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Higher Ed Growth (HEG) is a full-service marketing agency specializing in post-secondary education. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. In return, the customer experience will improve and the agent frustration will be reduced.