Agent Empowerment Customer Experience Gamification Service level 
Playvox
FEBRUARY 2, 2022
It also becomes harder to meet service levels and customer experience goals measured by metrics such as first contact resolution, customer satisfaction, and customer effort score. Preventing Agent Burnout. Most fundamentally you need to promote a culture of agent empowerment.
teleopti
OCTOBER 3, 2019
As companies embrace digital possibilities to empower their workforce and re-define the customer experience, Magnus Geverts takes a closer look at what’s next for WFM. We often hear about the need for a customer experience that is personalized and frictionless so why shouldn’t it be the same for employees? Learn more.
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