Remove Agent Empowerment Remove Customer effort Remove Gamification
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How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It)

Playvox

It also becomes harder to meet service levels and customer experience goals measured by metrics such as first contact resolution, customer satisfaction, and customer effort score. Preventing Agent Burnout. Most fundamentally you need to promote a culture of agent empowerment. The Burnout Antidote.