Is Your Contact Center Ready for the New Year? Set Your 2018 Business Priorities with CCW Digital’s Winter Report
Comm100
DECEMBER 1, 2017
Out of the organizations surveyed for the report, 49% generate over one billion dollars in annual revenue, and 72% have multiple contact center sites. Tip: Pay attention to customer demographics, culture, and feedback when crafting your customer engagement strategy. Customer Journey Mapping Is Gaining Importance.
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