JustCall
MARCH 9, 2023
Aircall Aircall Aircall is most suitable for businesses that are looking to establish a seamless connection between their CRM and helpdesk. Cons: All the feature load in this contact center software tends to make it glitchy sometimes, as users have reported. Can I integrate CRM with call center software?
CSM Magazine
OCTOBER 4, 2022
These new contact center solutions save agents time and arm them with the information and coaching they need to deliver more efficient and empathetic customer service.”. Real-Time Agent Assist. Following a call, agents can simply review the automated summaries and add additional context as needed.
3CLogic
JANUARY 5, 2022
Perhaps the reason why is because agents have made it clear that they prefer a remote environment. This leads right into another top trend from 2021: a move toward leveraging analytics to promote agent empowerment. It’s no secret that employee retention is an issue for many contact centers.
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