Agent Empowerment Cloud contact Customer Experience Quality management 
JustCall
MARCH 9, 2023
Did you know that 70% of customers that had their issues solved favourably in the first call would be willing to return to your business for repeat purchases? This is how important customer experience is, especially in the context of contact centers. This makes it the best contact center software for SMBs.
CSM Magazine
JULY 14, 2022
Smart resellers are already adding significant value and stickiness to their contact centre deals with innovative workforce engagement management (WEM) solutions and it’s time to join them says Pippa Rhys at Calabrio. Just be sure to check the label: is it true or fake cloud? Loyalty is now a digital experience.
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