Agent Empowerment call center software First call resolution Service level 
JustCall
MARCH 9, 2023
This is how important customer experience is, especially in the context of contact centers. While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well.
Callminer
AUGUST 1, 2017
Proper training : Giving proper training to agents in the beginning is very important as they will learn how to resolve certain issues and have the proper knowledge of the campaign. This will improve campaign performance overall including agents’ service levels. She writes for the blog of Dialer360.
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