Agent Empowerment Best practices Feedback industry standards 
NobelBiz
MARCH 5, 2024
Customer Satisfaction Reports: These reports dive into customer feedback and service satisfaction levels, offering insights into the customer journey and identifying opportunities to enhance the customer experience. Strategy : Utilize industry reports and benchmarking studies to gauge your performance against peers.
Callminer
AUGUST 1, 2017
They don’t do anything else except maybe monitor a few calls and give some feedback. Agent Desktops : Having a user-friendly desktop for agents so that they can efficiently have everything they need in one area is a great way to have a healthy AHT, and most importantly they can assist the customers efficiently and effectively.
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