Agent Empowerment Best practices contact center workforce Customer Experience 
Fonolo
MAY 30, 2023
Put it another way: if customer interactions are at the heart of a contact center’s success, then effective workforce management is the backbone. It enhances agent productivity, helps you deliver exceptional customer experiences and improves the agent experience , too.
Balto
SEPTEMBER 21, 2022
Reaffirms commitment to agent empowerment for retention and growth in the contact center. The robust feature-set slated for release in October will include: Agent-sourced content. Selected agents can add their voice to the playbook, test new checklist items, and snooze or minimize prompts. Gamification.
Expert insights. Personalized for you.
106 
Let's personalize your content