Agent Empowerment Best practices Cloud contact Interactive Voice Response 
JustCall
MARCH 9, 2023
Many enterprises are choosing cloud-based contact center software to become more agile, resilient, and scalable for the long term. Using call center software, you can drive efficiency into call center functions like call routing, queueing, IVR, and much more.
VocalCom
MARCH 12, 2018
The contact center is, without question, an intense environment. To keep agents organized and focused, managers may present them with a rigid protocol. However, good management is only part of ensuring agent success. The same is true for any other technology used, such as IVR systems. Give them autonomy.
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