Remove Agent Empowerment Remove Average Handle Time Remove Gamification Remove Scripts
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Balto Elevates the Agent Experience in the Contact Center with New Suite of Features

Balto

Reaffirms commitment to agent empowerment for retention and growth in the contact center. Selected agents can add their voice to the playbook, test new checklist items, and snooze or minimize prompts. Gamification. Gamification drives agents to want to achieve through the spirit of competition.