25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Many agents end up with multiple tabs open on their screens, flipping between them to complete the inquiry generation process. Average handling times (AHT) increase. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. Errors happen. James Pollard.
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