Global Response
AUGUST 7, 2023
What does empowerment look like when it comes to their role? Agent empowerment is key for increasing retention and job satisfaction, but it also plays a large role in effective customer service and customer satisfaction. So, how do you create empowered call center agents who can deliver great service day-in and day-out?
Callminer
AUGUST 1, 2017
Reduce Turnover – Keeping a stable team will help you to reduce training costs and time. Make onboarding & ongoing coaching as stellar as possible. Many agents end up with multiple tabs open on their screens, flipping between them to complete the inquiry generation process. Average handling times (AHT) increase.
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SharpenCX
OCTOBER 8, 2019
It lives in how you use your insights to fuel positive changes that improve your customer and agent experience. Your data is a powerhouse of information that lets you spot operational inefficiencies, agent empowerment issues, or inaccuracies that make your customer interactions difficult. It’s time to use it.
SharpenCX
OCTOBER 8, 2019
It lives in how you use your insights to fuel positive changes that improve your customer and agent experience. Your data is a powerhouse of information that lets you spot operational inefficiencies, agent empowerment issues, or inaccuracies that make your customer interactions difficult. It’s time to use it.
SharpenCX
OCTOBER 29, 2019
The following four metrics focus on your agents’ efficiency and effectiveness. They give you a glimpse at how well agents handle customer interactions. Average Handle Time. How long, on average, does each agent spend handling a single customer interaction and doing their post-call work?
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