Agent burnout Multichannel Self service Wait times 
Balto
DECEMBER 14, 2022
There are many things you can do to make your call center more productive, like motivating your agents, equipping them with technological solutions, and implementing self-service options. Missed-Call Rate is the number of unanswered customer calls due to long queue waiting times. Develop Multichannel Agents.
Balto
NOVEMBER 2, 2023
Great contact centers also make use of every single piece of relevant data and care for the well-being and development of their agents. These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels.
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