Finding the Balance with Call Center Efficiency: 5 Tips for Improving Efficiency and Empowering your Agents
SharpenCX
FEBRUARY 11, 2020
Next, track agent performance. Digital tools provide a greater level of sophistication to analyze your agents. With upgraded reporting, you can see how agents perform compared to industry standards and your past track record. Use metrics to know where your agents need more coaching or training. Unthink it!
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