Fonolo

OCTOBER 12, 2021

5 Tips to Prevent Call Center Agent Burnout Before it Begins. Develop agent seating plans. Assigned seating may remind you of grade school, but this approach can really help support your agents so they can do their best work on the daily. 5 tips for optimizing your call center workplace layout. Prioritize quiet zones.

Call Center 147

Call Center Agent burnout Abandon rate call center workforce 147

Hodusoft

AUGUST 9, 2023

With multi-tenant contact center software, it’s like having a magical building where all the companies share the same big room and use the same powerful tools together! This makes the contact center software cost-effective because the companies don’t need to spend lots of money on separate tools.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

SharpenCX

FEBRUARY 11, 2020

Next, track agent performance. Digital tools provide a greater level of sophistication to analyze your agents. With upgraded reporting, you can see how agents perform compared to industry standards and your past track record. Of course, some idle time is necessary to prevent agent burnout.

Call Center 67

Call Center Coaching Contact Center Agent burnout 67