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Call Center Service Levels: Calculations, Metrics, & Industry Standards

Callminer

Use the right tools: using a dedicated call center software could drastically improve the accuracy of your service levels. Decide how often you measure: ideally, you will want continuous monitoring. By collecting and processing huge amounts of data, the right software will help you make the right adjustments based on your measurements.

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Industry Standards and Beyond: Translation Methods and Tools

Voiance

In previous translation-industry-themed blog posts ( one and two ), we covered the standard qualifications for providers and translator vetting in the industry.

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QA Tools That Can Help You Provide Premium Customer Interactions

Helpware

Using effective QA tools helps align your current performance levels with industry standards. Regardless of how much your company prides itself on its customer service, you should remain committed to continual improvement. Meeting and exceeding these benchmarks far precedes company expansion.

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Industry Standards and Beyond: Essentials of Translator Vetting

Voiance

We've previously covered the qualifications that most reputable translation providers hold. Now that we know what to look for when it comes to the provider, how can we be sure that the translators themselves are qualified?

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Top 5 SCORM Authoring Tools

CSM Magazine

SCORM has become the industry standard for e-learning and and there are plenty of tools to help you create your training content easily, such as Captivate, Articulate Storyline, Mochaberry, and more. In this post, we’ve outlined the five best SCORM authoring tools so you can choose the one that’s right for you.

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Loud and clear: The importance of IVR testing and monitoring tools

Spearline

Let’s take a look at just how our testing and monitoring tools can shore up your IVR system integrity. Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and fax services. New to Spearline?

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Don’t Reduce People to Numbers… or Should You?

Contact Center Pipeline

Assessment tools have been an industry standard in human resources management for a while. At times, this may feel cold and very corporate, as one of the beauties of Homo sapiens is that we’re all very unique and also different.