Fonolo

OCTOBER 12, 2021

Conversations around call center optimization often focus on technology, training, and metrics, but call center workforce optimization also includes the physical elements of your operation. Ensure your space works for you, your agents, and your customers. 5 Tips to Prevent Call Center Agent Burnout Before it Begins.

Call Center 147

Call Center Agent burnout Abandon rate call center workforce 147

SharpenCX

FEBRUARY 11, 2020

Digital tools provide a greater level of sophistication to analyze your agents. With upgraded reporting, you can see how agents perform compared to industry standards and your past track record. With metrics and KPIs, you set the bar for performance across your contact center.

Call Center 67

Call Center Coaching Contact Center Agent burnout 67

Hodusoft

AUGUST 9, 2023

With so many customers valuing first-call resolution ( FCR ), the industry standard of 75 percent feels inadequate. Multi-tenant contact center software offers customizable performance dashboards that present key metrics, real-time analytics , and reporting capabilities in a visually appealing manner.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52