Remove Agent burnout Remove Gamification Remove Industry Remove Service level
article thumbnail

How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It)

Playvox

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? Preventing Agent Burnout.

article thumbnail

This is our 1000th Post! A Look Back at Our Greatest Hits

Fonolo

Initially, we focused on more technical aspects of the contact center, but over the years we expanded to include more of the human aspects of that industry, and the broader universe of customer service as well. Some highlights: Contact Centers Focusing Less on 80/20 Service Level. Customer Service Lexicon.