Remove Agent burnout Remove Gamification Remove Industry Remove Morale
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Telltale Signs: How to Identify Call Center Agent Burnout

Fonolo

Call centers have become notorious for possessing one of the highest employee attrition rates of any industry. This is a staggering number, given that the average employee turnover rate in 2015 for all industries in the United States was 16.7 What’s Inside: Gamification in the Contact Center. Investing in Agents.

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Redefining the Future of Enterprise Contact Center Solutions

Balto

The most recent game-changer that has taken the tech industry by storm is the advancement of AI and ML-driven insights that allow enterprises to create more personalized experiences for their customers, as well as maximize efficiency and make the most out of their agents’ skills.