Telltale Signs: How to Identify Call Center Agent Burnout
Fonolo
FEBRUARY 14, 2019
Call centers have become notorious for possessing one of the highest employee attrition rates of any industry. This is a staggering number, given that the average employee turnover rate in 2015 for all industries in the United States was 16.7 What’s Inside: Gamification in the Contact Center. Investing in Agents.
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