Agent burnout Employee engagement Personalization Schedule adherence 
Playvox
JANUARY 11, 2024
Effective scheduling not only ensures adequate coverage, but leverages agents’ skills and experience to maximize customer satisfaction and helps to avoid agent burnout. And 46% of customers will buy more when given a personalized experience. Does your spreadsheet do all that?
Playvox
JULY 31, 2023
Ensuring that employees can be a part of managing their schedule has big benefits. Improvements in schedule adherence , occupancy rates , and efficiency mean the return on investment (ROI) on WFM is potentially enormous when you find an effective workforce management solution. A display of group business metrics.
Talkdesk
JULY 16, 2019
Do they want personal, friendly customer interactions, or do they want an effective call center agent who can provide fast resolution of their issue? Team leaders report high levels of call center attrition and agent burnout after certain periods of time. The answer is both.
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