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CX Trends You Need to Watch in 2018 [White paper]

Fonolo

JUNE 14, 2018

To put the pedal to the metal and accelerate speed (and CX) on all levels, they may consider: Investing in more agents to support all the channels a business has in place. Implementing AI technologies to offset case volumes for those working in customer support. Don’t miss the last 3 trends!

Chatbots 90
Chatbots Brand ambassadors Agent burnout Complaint resolution 90
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This is our 1000th Post! A Look Back at Our Greatest Hits

Fonolo

FEBRUARY 19, 2019

We tip our hat to the managers that face the day-to-day challenge of hiring agents and keeping them in good spirits. Why You Should Empower Your Customer Service Team. Telltale Signs: How to Identify Call Center Agent Burnout. Customer Experience Trends. On the Horizon: Customer Service Trends in 2019 [Report].

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Call Center Contact Center Agent burnout Gamification 62
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