Noble Systems

SEPTEMBER 3, 2019

When you factor in that call centers typically spend $8800 on hiring and training new agent, attrition can cost a 100-agent contact center about $325,600 per year. In addition, you may be risking your reputation and impeding the quality of customer service, which can lead to plummeting customer satisfaction.

Agent burnout 53

Agent burnout Contact Center Gamification Interactive Voice Response 53

Fonolo

FEBRUARY 14, 2019

Agents are required to deal with challenging, frustrated customers, with the knowledge that the calls (and their performance) are being monitored and timed. News Careers report found that customer service representatives suffer from below-average job flexibility. What’s Inside: Gamification in the Contact Center.

Agent burnout 80

Agent burnout Call Center Gamification Contact Center 80

Balto

NOVEMBER 2, 2023

These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels. For example, using AI to automate mundane tasks can significantly free up your agents’ time, which can help your agents stay motivated and reduce agent burnout.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52