Agent burnout Customer Service Customer Support Schedule adherence 
Playvox
JANUARY 11, 2024
This meant constant, real-time adjustments when demand for customer support surged and/or agents’ availability shifted. Organizations can reduce staff-related costs by up to 20% with minimal impact on service levels and customer experience. And 46% of customers will buy more when given a personalized experience.
Playvox
JULY 31, 2023
Ensuring that employees can be a part of managing their schedule has big benefits. Improved Efficiency Getting your staffing levels right and creating a balanced workload across all of your customer service channels is crucial. Overstaffing means excessive costs, loss of efficiency, and low productivity.
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