Agent burnout Customer Experience Gamification Morale 
Noble Systems
SEPTEMBER 3, 2019
In addition, you may be risking your reputation and impeding the quality of customer service, which can lead to plummeting customer satisfaction. So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Overworking agents. Gamification.
Fonolo
FEBRUARY 14, 2019
News Careers report found that customer service representatives suffer from below-average job flexibility. We’ve previously discussed ways to combat agent burnout , but today we ask: What are the symptoms? What’s Inside: Gamification in the Contact Center. Investing in Agents. On top of this, a U.S.
Balto
NOVEMBER 2, 2023
They also provide you with actionable insights that drive your decision-making and help you build a customer-first culture in your contact center. Providing a seamless customer experience is a pressing challenge that many contact centers are still struggling with.
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