Remove Agent burnout Remove CRM Remove Scripts Remove Self service
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How to Handle High Call Volume: 10 Strategies for Success in Sales and Contact Centres

JustCall

Integrate with CRMs or spreadsheets Auto dialers are only half the solution. Ensure your dialing platform integrates with CRM or spreadsheet platforms to avoid post-call manual data entry for agents. Without easy integration, it is also difficult to import contacts from spreadsheets or CRM software.

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Contact Center 101: A Comprehensive Guide

JustCall

Let’s begin with these six components of contact centers: Hardware and software Data tracking, monitoring, analysis Scripts and messaging templates Self-service Cloud-based contact centers Superstar call agents These components facilitate the contact center process in three steps, as discussed below.