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Remove Agent burnout Remove Course Remove industry standards Remove Metrics
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Finding the Balance with Call Center Efficiency: 5 Tips for Improving Efficiency and Empowering your Agents

SharpenCX

FEBRUARY 11, 2020

Digital tools provide a greater level of sophistication to analyze your agents. With upgraded reporting, you can see how agents perform compared to industry standards and your past track record. With metrics and KPIs, you set the bar for performance across your contact center.

Call Center 67
Call Center Coaching Contact Center Agent burnout 67
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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

AUGUST 9, 2023

The first option, of course! With so many customers valuing first-call resolution ( FCR ), the industry standard of 75 percent feels inadequate. This ensures adherence to quality standards and provides opportunities for targeted coaching and training to improve performance. Of the two, which one would you choose?

Contact center software 52
Contact center software Contact Center Customer Service Agent burnout 52
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