Agent burnout contact center solutions Customer Service Schedule adherence 
Playvox
JANUARY 11, 2024
As customer interactions and support have become more complex, and contact centers provide omnichannel support, call center leaders need a better way to maximize agent performance, gain operational efficiencies, and deliver an outstanding customer service experience. Does your spreadsheet do all that?
Playvox
JULY 31, 2023
Ensuring that employees can be a part of managing their schedule has big benefits. Improved Efficiency Getting your staffing levels right and creating a balanced workload across all of your customer service channels is crucial. Overstaffing means excessive costs, loss of efficiency, and low productivity.
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