JustCall
MARCH 7, 2023
Some common channels used are website chatbots, social media messages, support emails, and IVR systems. There is no room for agents to initiate a call in an inbound contact center. You need to consider whether you have real estate to spare for the contact center.
Mindtouch
DECEMBER 18, 2018
At times, the growing ubiquity of chatbot technology casts a long shadow on the world of contact center agents. The IBM Watson Blog , for one, estimates that “85% of all customer interactions will be handled without a human agent” by the year 2020. Agents can query chatbots the same way a customer would.
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