Agent burnout Chatbots Gamification Video 
CSM Magazine
AUGUST 8, 2023
With the new hybrid work reality, agents are at risk of becoming lonely and depressed without additional focus on better communication and digital camaraderie. Balance the workload: focus on better managing the type of activities agents are undertaking. And remember, not everyone wants a trophy on their desk.
Hodusoft
AUGUST 9, 2023
With features such as multi-level Interactive Voice Response (IVR), skill-based routing , self-service solutions such as chatbots, knowledge base routing, frequently asked questions (FAQs) and more, high-quality multi-tenant contact center software can increase FCR by leaps and bounds.
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